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Your Comments

We strive to achieve the highest standards possible, so it is important to us to know what you think about your holiday and the service we provided.

If you enjoyed your holiday, we would love to know all about it. On the other hand, if you feel that we could make improvements, then we would appreciate your comments so that we can include them in our future planning.

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Here are a selection of comments from our customers:

The Holiday was fabulous. All four of us had a great time. Accommodation was amazing and Khao lak is a great place to visit, still reasonably quiet!! We were very impressed with Camilla and Chloe who helped us get exactly what we wanted. They listened and although at times it seemed we could not get what we wanted, they persisted and came up trumps. Everything from the excellent seats on the aircraft to the lovely meal in the resort, they made happen.
We have been using Premier for the last 9 years and will certainly come to Premier first for next years holiday! Thanks again.

EM. Shropshire


Our holiday could not have been better. Everything was 1st class from landing in Bangkok where we were met by a limousine and cold water and towels. Throughout the holiday the reps were knowledgeable and polite. The tours that were booked for us were very informative and enjoyable. The standard of the hotels in Bangkok and Phuket were very high. Please thank all of your staff for a great service.

LS. Sheffield


Excellent holiday. All the arrangements were first class and it was nice to have a representative in the resort. Had the most fantastic holiday. Thank you!!  

L T. Cheshire


Not only did you give me a prompt, courteous and competent service but you more than delivered with a first rate holiday with no hidden extras or problems.  I want you to know that in a world where everything and particularly the so called service industry is at best mediocre, or at worst downright dreadful your company shines out. Thankyou so much indeed.

E B.


Everything went like clockwork. All of our transfers were very well managed, flights & hotels were excellent. Overall a great experience.

C F.


This is our 2nd holiday with Premier Holidays &, exactly like the first one, it ran incredibly smoothly. At no stage were we left waiting, not expected or not treated as valued guests. Raffles hotel is, as expected, superb & faultless. The hotel is amazingly peaceful, it is so hard to accept that it is in the heart of a bustling capital city. The food, service, choice of places to eat & service were exemplary. We were unaware that the Laguna in Bali was the top hotel on the island when we booked but it certainly is true. Again, the service & hotel were wonderful & the staff really charming & welcoming. Our guide, Mr Budi, was delightful, helpful & really informative. The Ubud tour is an excellent opportunity to buy souvenirs. The island is really beautiful, the multiple pools really welcome.

H W. Banbury


We had a great holiday, the weather was good, the hotel was good, the walking was good, the people at premier who arranged our trip were excellent, we had an upgrade on the condor the seats were very comfortable and we had a great view. We are now thinking of going to Guernsey next year.

G H.


It was brilliant, very relaxing and I returned feeling refreshed and ready to face the world. My holiday representative contacted a couple of times to offer any help or assistance that I may have required, and as I was traveling alone I found this most comforting and helpful.

S C.